Refund policy
Big Faith LA Return & Exchange Policy
At Big Faith LA, we are committed to ensuring your satisfaction with our products. Once an order is placed, it cannot be canceled. We immediately start processing your order to ensure prompt delivery between 3-5 business days, which means we are unable to interrupt this process. We encourage our customers to review their orders carefully before submission. We understand that sometimes a product may not meet your expectations. While all sales are final, we offer size exchanges to accommodate your needs.
Size Exchange Policy:
At Big Faith LA, we are committed to ensuring your satisfaction with our products. Once an order is placed, it cannot be canceled. We immediately start processing your order to ensure prompt delivery between 3-5 business days, which means we are unable to interrupt this process. We encourage our customers to review their orders carefully before submission. We understand that sometimes a product may not meet your expectations. While all sales are final, we offer size exchanges to accommodate your needs.
Size Exchange Policy:
- Eligibility for Exchange: We only accept size exchanges within 14 days of the original purchase date.
- How to Exchange: To initiate a size exchange, please email mrbigfaith@yahoo.com with the subject line "SIZE EXCHANGE"
- Condition of Items: Items must be returned in their original condition, unworn and with tags attached.
- Exchange Process: Once we receive your item, we will process your size exchange request. Please note, exchanges are subject to stock availability.
Final Sale Items:
Please note that all sales are final. We do not offer refunds or store credit for any purchases.
Additional Information:
For any further queries or assistance with our exchange policy, please contact our customer service team at mrbigfaith@yahoo.com
Please note that all sales are final. We do not offer refunds or store credit for any purchases.
Additional Information:
For any further queries or assistance with our exchange policy, please contact our customer service team at mrbigfaith@yahoo.com
Shipping
To return your product, you should mail your product to:
Big Faith LA
5105 North Muscatel Avenue,
San Gabriel California 91776
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
-----